Who we are
Our website address is Solution Tech Mobile . At Solution Tech Mobile we are dedicated to providing high-quality mobile repair, phone unlocking and related services. Our team of skilled technicians ensures that every device is handled with care and precision. We focus on fast, reliable and secure solutions for smartphones, tablets and wearable devices. Customer satisfaction is our top priority and we work hard to build trust by delivering transparent, professional and efficient service. Whether it is repairing a cracked screen, fixing software issues or unlocking your device . we are here to help you confidently.
Information We Collect
We collect personal information like your name, phone number, email and address to provide smooth services and communication. Device details such as model, IMEI number and service history help us accurately repair or unlock devices. Payment information, including card or transaction details is collected securely to process payments efficiently. We also track how you interact with our website or services to improve your experience. This information allows us to serve you better, prevent errors and ensure that your device repair, unlocking or related requests are handled quickly and safely.
How We Use Your Information
Your information helps us provide, maintain and improve our services efficiently. We use it to communicate important updates, promotions and reminders about your device repair or unlocking status. Payment and transaction data are used to process payments securely and prevent fraudulent activities. Device and usage information allow us to offer personalized support, faster troubleshooting and quality repair services. Additionally the data helps us analyze trends, identify issues and enhance overall service experience. Using your information responsibly we ensure your requests are fulfilled promptly and your interactions with our services are smooth, secure and reliable.
Information Sharing and Disclosure
We do not sell or rent your personal information. Your details are only shared with trusted service partners such as payment gateways, repair suppliers or shipping providers . when necessary to fulfill your service requests. We may also share information when required by law, regulation or legal process to comply with governmental obligations. In rare cases if our business undergoes mergers, acquisitions or transfers your information may be part of the transferred assets. At all times we maintain strict confidentiality and ensure that third parties receiving your data follow security standards to protect your privacy and prevent misuse.
Data Security
We take multiple measures to protect your personal and device information. This includes encrypting sensitive data during transmission and securely storing it on protected servers. Access to data is limited to authorized personnel only and we regularly update security protocols to prevent unauthorized access, hacking or data leaks. Even though we implement advanced security measures no online system is entirely risk-free. We encourage users to follow safe practices such as protecting passwords and keeping their devices secure. Our goal is to make sure your information remains private while allowing us to provide reliable, efficient and safe mobile repair and unlocking services.
User Rights
You have the right to access, correct or request deletion of your personal information at any time. You can opt out of promotional emails, SMS or calls whenever you want. Users can also inquire about what information we hold and how it is used. To exercise these rights you can contact us via email, phone, or our website. We respond promptly to ensure your privacy preferences are respected. Our process is transparent and designed to give you control over your data while ensuring your mobile repair and unlocking experience remains smooth, secure and aligned with your choices.
Cookies and Tracking
We use cookies and other tracking technologies to enhance your website and service experience. Cookies help us remember your preferences, analyze usage patterns, and provide faster, personalized support. Tracking data allows us to understand how users interact with our services, identify problems, and improve functionality. This information also enables us to offer targeted promotions or updates that are relevant to your needs. Users can choose to disable cookies in their browser settings, but some features may not function properly without them. Our goal is to make your interaction with our services more convenient, efficient, and enjoyable.
Third-Party Links
Our website or services may contain links to third-party websites for additional information or tools. We are not responsible for the content, privacy policies or practices of these external websites. Users are advised to review the privacy policies of any third-party sites before providing personal information. Our services only aim to guide users to trusted sources when necessary but the security and handling of your data outside our platform are the responsibility of the third parties. We encourage users to stay informed and cautious when sharing personal details online to ensure maximum safety.
Changes to This Privacy Policy
We may update our Privacy Policy occasionally to reflect changes in our services, legal requirements or security practices. Any updates will be posted on our website with the date of the latest revision. Users are encouraged to check the policy periodically to stay informed about how their information is collected, used or shared. Continuing to use our services after updates constitutes acceptance of the revised policy. Transparency and trust are important to us and we aim to make it easy for users to understand how their data is handled and how updates may impact their privacy rights.
Contact Us
If you have any questions, concerns or requests regarding your personal information or this Privacy Policy, you can contact us directly:
Email: info@solutiontechmobile.com
Phone: +34 919 12 37 77
Address: Calle Miguel Servet 3
Madrid 28012, Spain
We are committed to responding promptly and assisting you with any privacy-related inquiries to ensure your information is handled safely and securely while you use our mobile repair and unlocking services.